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Notes from production

Writing from the team on AI agents, data platforms, and what it actually takes to run AI systems in production. Long-form, with the working shown.

Underwriting is a routing problem

One doctor in a hundred carries a third of the claims, yet every application waits in the same queue. What a triage engine changes, modelled on a book of 20,000 doctors, with the arithmetic shown in full.

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Your AI bill is a design choice

Where AI cost volatility comes from, and how to hold a two-year cost envelope. A modelled analysis, with the full method and arithmetic in the appendices.

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